Welcome and Engagement Worker

The first interaction can shape whether a young person feels safe enough to take the next step. As a Welcome and Engagement Worker, you’ll create connection, reduce barriers and help young people feel heard, supported and empowered from the moment they arrive.

Based at Malop Street, Geelong, the Welcome and Engagement Worker is an important first point of connection for young people accessing Meli Youth Services. Supporting young people aged 10–25 who may be navigating challenges including mental health, homelessness, justice, substance use and school engagement, you’ll help create a welcoming, youth-centred experience where individual needs are understood and young people have a genuine voice. Through strengths-based support, group activities, community connections and meaningful engagement, you’ll help young people access the right support, build life skills and participate in shaping services that respond to what matters to them.

As a Welcome and Engagement Worker, you will:

• Create a welcoming and accessible first point of contact where young people feel safe, respected and supported to engage.
• Connect young people with tailored information, resources and strengths-based support that responds to their individual needs.
• Facilitate engaging group activities and youth voice opportunities that build life skills, connection and meaningful participation.
• Strengthen community partnerships and youth engagement, including digital channels, to improve connections and inform responsive services

Position Details

• Full time, Fixed- term position until 30 June 2027
• 1 FTE working 76 hours per fortnight
• $105,834 p/a + Super + Salary Packaging

What We’re Looking For

We value individuals who bring dedication, empathy, and expertise to their roles. To succeed in this position, you will have:

• Relevant tertiary qualification or Diploma in Community Development, Social Work, Family/Welfare/Youth Work, or a related discipline.
• Proven experience and understanding in assessing the needs of young people facing complex barriers.
• Strong knowledge of social media platforms and demonstrated experience in creating engaging and relevant content.
• Experience in the development, coordination, and delivery of group-based programs and activities.

Why Work with Us?

At Meli, we offer more than just a job—we provide a platform to thrive, grow, and make an impact. Our Employee Value Proposition (EVP) includes:

• Supportive Culture: Join a values-driven organization that fosters collaboration and innovation.
• Career Growth: Access ongoing Learning & Development opportunities and clear pathways for progression.
• Financial Benefits: Enjoy salary packaging up to $15,900 per year, enhancing your financial well-being.
• Work-Life Balance: Benefit from flexible ways of working.
• Employee Wellbeing: Participate in employee-led Inclusion Working Groups, access confidential counselling via our Employee Assistance Program, and enjoy paid parental leave above the government scheme.
• Diversity and Inclusion: Be part of a team that celebrates diversity and actively supports individuals from all walks of life.

How to Apply

We’re excited to hear from you! Please submit your application, including a résumé and addressing the key selection criteria in the application form. Applications close 11:59pm, Tuesday 17^th November 2026

For more information about the position please contact Josie Taylor, Team leader of Youth Health & Wellbeing on 0408 395 934.

Join Our Commitment

Meli is committed to providing a child-safe environment. We have zero tolerance of any abuse or harm of children. Our recruitment practices reflect our commitment to ensuring the safety and wellbeing of children and young people in our care. All employment with Meli is subject to reference checks, a satisfactory national (and international where relevant) police check, VIT Check (where applicable) and a current Working with Children Check prior to commencement of any paid or unpaid work and/or participation in any service or undertaking.

Meli is proud to be an equal-opportunity employer. We actively encourage applications from Aboriginal and Torres Strait Islander people, individuals from culturally diverse backgrounds, LGBTQIA+ community members, people living with disabilities, and those looking to return to the workforce.

Our usual process includes a written application, a phone call and a panel interview. If you require adjustments to the recruitment process, please email us at recruitment@meli.org.au to discuss how we can best support you.

Take the Next Step

If you’re ready to inspire change and make a lasting impact, click Apply Now and start your journey with Meli.

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