Safeguarding Incident Officer

As a Safeguarding Incident Officer at Meli, you will play an integral role in supporting consistent, high-quality incident management practices across the organisation. Positioned at the centre of safeguarding operations, you will help ensure incidents are accurately recorded, appropriately triaged, and managed in line with legislative and organisational requirements. Working closely with programs and leaders, you’ll provide practical guidance, support system use, and contribute to strong oversight through effective data management and reporting. Your work will help strengthen safeguarding capability, support informed decision-making, and drive continuous improvement across Meli’s services.

As a Safeguarding Incident Officer, you will:

• Coordinate the day-to-day review, triage, and management of incidents, ensuring accurate, timely, and compliant reporting in line with legislative and organisational requirements
• Provide guidance and support to staff on incident reporting processes, documentation standards, system use, and escalation pathways
• Maintain and support Meli’s incident management system, ensuring data integrity, workflow efficiency, and consistent organisational use
• Analyse incident data, contribute to reporting and governance processes, and support continuous improvement initiatives to strengthen safeguarding practices

Position Details

• Full time, Fixed term position until 05 February 2027
• 1 FTE working 38 hours per week
• $101,032 p/a + Super + Salary Packaging

What We’re Looking For

We value individuals who bring dedication, empathy, and expertise to their roles. To succeed in this position, you will have:

• Relevant qualification in community services, safeguarding, quality, risk management, governance, business administration, or a related field, or demonstrated equivalent experience.
• Demonstrated experience in incident management, safeguarding, quality, risk, complaints, compliance, or a related organisational governance function within a complex service environment.
• Demonstrated ability to exercise initiative and judgement when reviewing information, identifying gaps, assessing risk, determining follow-up actions, and supporting consistent decision-making.
• Experience using, administering, or improving incident management, risk, quality, or case management systems, including data quality, reporting, user support, and system guidance.
• Strong analytical skills, including the ability to interpret incident data, identify trends and systemic issues, and prepare clear reports, summaries, and recommendations.
• Well-developed interpersonal and communication skills, including the ability to provide specialist advice, guidance, training, and support to staff and managers regarding incident management and reporting requirements.

Why Work with Us?

At Meli, we offer more than just a job—we provide a platform to thrive, grow, and make an impact. Our Employee Value Proposition (EVP) includes:

• Supportive Culture: Join a values-driven organization that fosters collaboration and innovation.
• Career Growth: Access ongoing Learning & Development opportunities and clear pathways for progression.
• Financial Benefits: Enjoy salary packaging up to $15,900 per year, enhancing your financial well-being.
• Work-Life Balance: Benefit from flexible ways of working.
• Employee Wellbeing: Participate in employee-led Inclusion Working Groups, access confidential counselling via our Employee Assistance Program, and enjoy paid parental leave above the government scheme.
• Diversity and Inclusion: Be part of a team that celebrates diversity and actively supports individuals from all walks of life.

How to Apply

We’re excited to hear from you! Please submit your application, including a résumé and addressing the key selection criteria in the application form. Applications close 11:59pm, Thursday 11^th June 2026.

For more information about the position please contact Baden Donovan, Senior Advisor, Safeguarding & Incident Management on 03 5226 8900.

Join Our Commitment

Meli is committed to providing a child-safe environment. We have zero tolerance of any abuse or harm of children. Our recruitment practices reflect our commitment to ensuring the safety and wellbeing of children and young people in our care. All employment with Meli is subject to reference checks, a satisfactory national (and international where relevant) police check, VIT Check (where applicable) and a current Working with Children Check prior to commencement of any paid or unpaid work and/or participation in any service or undertaking.

Meli is proud to be an equal-opportunity employer. We actively encourage applications from Aboriginal and Torres Strait Islander people, individuals from culturally diverse backgrounds, LGBTQIA+ community members, people living with disabilities, and those looking to return to the workforce.

Our usual process includes a written application, a phone call and a panel interview. If you require adjustments to the recruitment process, please email us at recruitment@meli.org.au to discuss how we can best support you.

Take the Next Step

If you’re ready to inspire change and make a lasting impact, click Apply Now and start your journey with Meli.

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