Housing Case Manager

Help create pathways out of homelessness and make a lasting impact in your community.

As a Case Manager in Meli’s Housing Services team, you’ll work directly with individuals and families who are experiencing or at risk of homelessness. This role is about more than providing support—it’s about empowering people to build stability, confidence, and long-term housing solutions. You’ll be part of a collaborative team that values connection, courage, and action, delivering services that strengthen communities across the Barwon and Southwest regions.

About the Role

As a Housing Case Manager, you will:

• Provide case management support to individuals and families who are at risk of or experiencing homelessness
• Assist service users to develop the skills and confidence to address the causes and impacts of homelessness
• Support individuals and families to establish and maintain safe, secure, and affordable long-term housing
• Build strong relationships with community organisations and service providers to ensure coordinated and effective support

Position Details

• Full time, ongoing role
• 1 FTE working 38 hours per week
• $101,032 p/a + Super + Salary Packaging

Why Work with Us?

At Mei, we offer more than just a job—we provide a platform to thrive, grow, and make an impact. Our Employee Value Proposition (EVP) includes:

• Supportive Culture: Join a values-driven organization that fosters collaboration and innovation.
• Career Growth: Access ongoing Learning & Development opportunities and clear pathways for progression.
• Financial Benefits: Enjoy salary packaging up to $15,900 per year, enhancing your financial well-being.
• Work-Life Balance: Benefit from flexible ways of working
• Employee Wellbeing: Participate in employee-led Inclusion Working Groups, access confidential counselling via our Employee Assistance Program, and enjoy paid parental leave above the government scheme.
• Diversity and Inclusion: Be part of a team that celebrates diversity and actively supports individuals from all walks of life.

What We're Looking For

We value individuals who bring dedication, empathy, and expertise to their roles. To succeed in this position, you will have:

• Excellent understanding of a strengths-based case management approach.
• A tertiary qualification in Social Work, Psychology, and/or related behavioural sciences; or diploma level qualification.
• Experience in the community sector with understanding of the causes and impact of homelessness as well as underpinning issues of family violence.
• Understanding of the housing sector and renter’s rights under the Residential Tenancies Act 1997.
• Values diversity and works respectfully and inclusively with people from a range of backgrounds and communities, such as CALD, LGBTIQ+, and First Nations peoples

How to Apply

We’re excited to hear from you! Please submit your application, including a résumé and a cover letter addressing the key selection criteria outlined above. Applications close 11:59 pm, Sunday 16 November 2025.

For more information about the position please contact Param Thind, Team Leader Adult Housing and Connections on 0455 506 315.

Join Our Commitment

Meli is committed to providing a child-safe environment. We have zero tolerance of any abuse or harm of children. Our recruitment practices reflect our commitment to ensuring the safety and wellbeing of children and young people in our care. All employment with Meli is subject to reference checks, a satisfactory national (and international where relevant) police check, VIT Check (where applicable) and a current Working with Children Check prior to commencement of any paid or unpaid work and/or participation in any service or undertaking.

Meli is proud to be an equal-opportunity employer. We actively encourage applications from Aboriginal and Torres Strait Islander people, individuals from culturally diverse backgrounds, LGBTQIA+ community members, people living with disabilities, and those looking to return to the workforce.

Our usual process includes a written application, a phone call and a panel interview. If you require adjustments to the recruitment process, please email us at recruitment@meli.org.au to discuss how we can best support you.

Take the Next Step

If you’re ready to inspire change and make a lasting impact, click Apply Now and start your journey with Meli.