Financial Counsellor

Step into a role where your expertise can truly change lives.

As a Financial Counsellor at Meli, you’ll be a trusted guide for people navigating some of their most challenging moments. You’ll empower individuals and families to regain control, rebuild confidence, and create stronger, more secure futures. Working across diverse communities, you’ll champion positive change, provide compassionate support, and help shape a fairer and more financially resilient region for all.

About the Role

As a Financial Counsellor, you will:

• Provide high‑quality, client‑centred financial counselling to individuals and families experiencing financial hardship, helping them improve financial stability and resilience.
• Conduct timely and accurate assessments, negotiate with creditors, provide advocacy, and facilitate referrals to address priority financial issues.
• Plan and deliver individual, group, and community‑based financial literacy sessions to enhance financial knowledge and capability.
• Maintain accurate and compliant client records, data, and reporting aligned with organisational procedures, privacy legislation, and funding requirements.

Position Details

• Part time, fixed term position until 3 May 2027
• 0.8 FTE working 30.4 hours per week
• $101,032 (pro-rata) p/a + Super + Salary Packaging

What We’re Looking For

We value professionals who bring empathy, expertise, and a commitment to social justice. To succeed in this role, you will have:

• Currently undertaking the Diploma of Financial Counselling, or having already completed the Diploma, along with demonstrated post‑qualification professional practice within financial counselling or a related service delivery environment.
• Eligibility for membership of the Financial Counselling Victoria (FCVic), with the ability to meet all standards, training, supervision, and ethical requirements as prescribed by the Peak body.
• Demonstrated knowledge of relevant legislation, financial institutions’ policies and practices, and financial counselling service delivery models, including an understanding of the systemic and structural causes of financial disadvantage.
• Proven ability to provide financial counselling, information, and advocacy to individuals and families experiencing financial hardship, including experience across intake, assessment, crisis intervention, and planned financial counselling.
• Demonstrated capacity to assess complex financial situations, identify priorities, and support clients to develop realistic and sustainable financial solutions.
• Highly developed written and verbal communication skills, with the ability to communicate complex financial information clearly, sensitively, and effectively with a diverse range of clients and stakeholders.

Why Work with Us?

At Meli, we offer more than just a job—we provide a platform to thrive, grow, and make an impact. Our Employee Value Proposition (EVP) includes:

• Supportive Culture: Join a values-driven organization that fosters collaboration and innovation.
• Career Growth: Access ongoing Learning & Development opportunities and clear pathways for progression.
• Financial Benefits: Enjoy salary packaging up to $15,900 per year, enhancing your financial well-being.
• Work-Life Balance: Benefit from flexible ways of working.
• Employee Wellbeing: Participate in employee-led Inclusion Working Groups, access confidential counselling via our Employee Assistance Program, and enjoy paid parental leave above the government scheme.
• Diversity and Inclusion: Be part of a team that celebrates diversity and actively supports individuals from all walks of life.

Join Our Commitment

Meli is committed to providing a child-safe environment. We have zero tolerance of any abuse or maltreatment of children. Our recruitment practices reflect our commitment to ensuring the safety and wellbeing of young people in our care.

Meli is proud to be an equal-opportunity employer. We actively encourage applications from Aboriginal and Torres Strait Islander people, individuals from culturally diverse backgrounds, LGBTQIA+ community members, people living with disabilities, and those looking to return to the workforce.

Our usual process includes a written application, a phone call and a panel interview, if you require adjustments to the recruitment process, please email us at recruitment@meli.org.au to discuss how we can best support you.

How to Apply

We’re excited to hear from you! Please submit your application, including a résumé and addressing the key selection criteria in the application form. Applications close 11:59pm, Wednesday 18 March 2026.

For more information about the position please contact Charu Thukral, Team Leader Financial Counselling and Wellbeing Team on 0490 707 037.

Take the Next Step

If you’re ready to inspire change and make a lasting impact, click Apply Now and start your journey with Meli.