Financial Counsellor

Are you passionate about supporting people to regain control of their financial wellbeing?

Join Meli’s Family Safety and Therapeutic Services team as a Financial Counsellor and make a tangible difference in the lives of individuals and families across regional Victoria.

In this impactful role, you will work with clients experiencing financial hardship, helping them stabilise their current circumstances and build the skills and confidence needed for longer‑term resilience. If you value ethical practice, collaborative teamwork, and creating positive change within your community, we’d love to hear from you.

This role offers variety and flexibility, with work spanning multiple Meli sites across Geelong, Warrnambool, and Horsham. Regular travel is part of the position, and occasional overnight stays may be required. You’ll thrive in this role if you enjoy working both independently and as part of a multidisciplinary team, bringing flexibility, initiative, and a collaborative mindset. Flexible working arrangements are also available.

About the Role

As a Financial Counsellor, you will:

• Provide high‑quality, client‑centred financial counselling to individuals and families experiencing financial hardship, using a strength‑based and developmental approach.
• Complete assessments, creditor negotiations, advocacy, and referrals to support the effective resolution of clients’ financial issues.
• Plan and deliver financial literacy education—individually, in groups, and within community settings—to strengthen financial capability.
• Maintain accurate, timely, and compliant client documentation in line with organisational, legislative, and funding body requirements.

Position Details

• Full Time, Fixed term until 30 June 2028
• 1 FTE working 38 hours per week
• $101,032 p/a + Super + Salary Packaging

Why Work with Us?

At Meli, we offer more than just a job - we provide a platform to thrive, grow, and make an impact. Our Employee Value Proposition (EVP) includes:

• Supportive Culture: Join a values-driven organization that fosters collaboration and innovation.
• Career Growth: Access ongoing Learning & Development opportunities and clear pathways for progression.
• Financial Benefits: Enjoy salary packaging up to $15,900 per year, enhancing your financial well-being.
• Work-Life Balance: Benefit from flexible ways of working
• Employee Wellbeing: Participate in employee-led Inclusion Working Groups, access confidential counselling via our Employee Assistance Program, and enjoy paid parental leave above the government scheme.
• Diversity and Inclusion: Be part of a team that celebrates diversity and actively supports individuals from all walks of life.

What We're Looking For

We value individuals who bring dedication, empathy, and expertise to their roles. To succeed in this position, you will have:

• Demonstrated completion of a Diploma of Financial Counselling (or equivalent), together with relevant post‑qualification professional practice within a financial counselling or related service delivery setting.
• Eligibility for membership of the Financial and Consumer Rights Council Inc. (FCRC), with the ability to meet all standards, training, supervision, and ethical requirements as prescribed by the Council.
• Demonstrated knowledge of relevant legislation, financial institutions’ policies and practices, and financial counselling service delivery models, including an understanding of the systemic and structural causes of financial disadvantage.
• Proven ability to provide financial counselling, information, and advocacy to individuals and families experiencing financial hardship, including experience across intake, assessment, crisis intervention, and planned financial counselling.
• Demonstrated capacity to assess complex financial situations, identify priorities, and support clients to develop realistic and sustainable financial solutions.
• Highly developed written and verbal communication skills, with the ability to communicate complex financial information clearly, sensitively, and effectively with a diverse range of clients and stakeholders.

How to Apply

We’re excited to hear from you! Please submit your application, including a résumé and a cover letter addressing the key selection criteria outlined above. Applications close 11:59 pm, Wednesday 11 March 2026

For more information about the position please contact Charu Thukral, Team Leader - Financial Counselling & Wellbeing, 0490 707 037.

Take the Next Step

If you’re ready to inspire change and make a lasting impact, click Apply Now and start your journey with Meli.